There are two Hyatt hotels in Long Beach. They are so close
to one another that you can actually see the other one from each hotel. One of
them is the Hyatt Regency, a big conference hotel. The other one is the Hyatt
at the Pike – much smaller hotel with a boutique feeling to it. However, as the
Hyatt at the Pike is a new name (after Hyatt bought Avia), it caused a lot of consternation
with our shuttle driver who really did not know where the hotel is, despite
giving him direct instructions.
However, this was only one of two minor problems we’ve experienced
in the hotel. Otherwise it was as close to a perfect stay as it could be. We
were welcomed to the hotel warmly by the front desk and assigned out suite even
though it was before the official check in time, and the hotel seemed to be
full the day before.
We have used Hyatt's upgrade certificate to ensure an
upgrade to a suite. The hotel does not have real suites but only junior suites
which was big enough and comfortable for our one-night stay. The room did not have a bath but had a
big rain shower and a (relatively) large bathroom.
The hotel is situated close to a small shopping and dinging
mall and within short walking distance (albeit uphill) to the main entertainment
street in Long Beach. That said, it is on a quiet part, and noise was never a
problem during our stay.
Breakfast was included for Diamond members (up to a certain
dollar amount). The choices are plentiful and include many regional dishes. The
service was warm and hospitable. There was a mistake in crediting the breakfast
charge into the final bill, but it was removed quickly and without any hassle.
All in all, it was almost a perfect one-night stay could be. After staying in the Hyatt
Regency as well, would definitely stay in the Hyatt at the Pike again over the
Regency (despite the Regency Club). The Hyatt at the Pike has a soul, much to do
with its wonderful employees and the unique design.
